If you are experiencing a problem with your product and would like to make a warranty claim, please use the form below. All fields should be filled out to ensure our staff has all the appropriate information to process your claim quickly. If you do not fill out all the fields you may delay the processing of your claim. Please note: In order for us to process your claim you must provide a copy of the original sales receipt. Only sales receipts from a Gracious Living authorized retailer will be accepted. If you have a question, please send an email to the Parts and Service department via info@graciousliving.com.

Please use the UPLOAD function to transfer a copy of your receipt. Please note: The Parts and Service department will open a case on your warranty claim. No action will be taken on your case until your receipt has been validated. Copies of your receipt must be clear enough to be read by our staff. It must also clearly show the retailer name, the item purchased, and the date it was purchased. We do not accept credit card statements as proof of purchase. If you have a damaged product please included pictures of the damage(s). Claims without pictures may experience delayed processing time.

Due to the seasonality of our product lines not all parts are kept in stock, therefore parts availability is limited. It may be necessary for us to order parts, which can extend the time it takes your claim to be completed. Please allow up to 3 weeks for parts delivery from the date your claim is validated.